Mountain View Hospital is committed to protecting the privacy and security of our patients’ information. We previously addressed an incident that disrupted the operations of some of our IT systems, and we are completing notification of certain patients whose information may have been involved.
On November 22, 2023, we completed our response to, and data analysis for, the incident. We initially identified the incident on May 29, 2023, and we quickly blocked the unauthorized party and immediately took steps to secure our systems and contain the incident. We also began an investigation with the assistance of third-party forensic experts and notified law enforcement. The investigation determined that an unauthorized party accessed some of our systems between April 17, 2023 and May 29, 2023, and accessed or removed certain files.
We conducted a review and analysis of these files, which determined that they contained information belonging to certain patients. The information varies per patient but may include some or all of the following: names, contact information, demographic information, dates of birth, medical record numbers, patient account numbers, Social Security numbers, driver’s license numbers, diagnosis and treatment information, prescription information, provider names, dates of service, facilities of service, and/or health insurance information.
For patients whose information may have been involved in the incident, we recommend that they review the statements they receive from their health insurers and contact the insurer immediately if they see services they did not receive. Additionally, we are offering complimentary credit monitoring and identity protection services to patients whose Social Security numbers or driver’s license numbers may have been involved.
We take this incident very seriously. To help prevent something like this from happening again, we have implemented additional safeguards and technical security measures to further protect and monitor our systems. If you have questions, please contact our dedicated call center. The toll-free call center can be reached at (866) 373-7153, Monday to Friday, between 7:00 a.m. – 4:30 p.m., Mountain Time, excluding major U.S. holidays.
We regret any concern or inconvenience this incident may cause. We look forward to continuing to provide high-quality care to our community.