MVH Website Privacy Policy
At Mountain View Hospital (MVH), we are deeply committed to protecting your privacy and ensuring you have a secure experience when visiting our website.
This Website Privacy Policy explains how we collect, use, and share information about you, and how you can limit the information we collect. By using this Website, you agree to accept the terms, conditions, and practices described in this Website Privacy Policy.
Looking for your medical records? This policy applies only to our public-facing website and online visitors. It does not apply to your Protected Health Information (PHI) or medical records, which are securely managed within our patient portals and strictly governed by our Notice of Privacy Practices.
1. Information We Collect and How We Use It
We collect two types of information when you visit our website: information you choose to share with us, and technical data that is collected automatically.
Information You Provide Voluntarily
You can use most areas of our website without giving us any personal details. However, we may collect information you choose to submit through our online contact forms, feedback forms, or inquiry submissions. This may include:
- Your name
- Email address and phone number
- The content of your message or question
How we use this: We use this information solely to respond to your questions, provide the information you requested, and improve our services.
Technical Information Collected Automatically
To ensure our website works well on your device and is easy to navigate, we automatically collect basic, technical tracking details when you visit. This includes:
- Your IP address
- Your browser type and device type
- The pages you visit, along with the date and time of your visit
- The website that directed you to us
How we use this: This data is reviewed strictly in an aggregated, anonymous format. We use it to monitor general website performance, track overall usage trends, and make our online features more user-friendly. It is never used to identify you personally.
2. Cookies and Digital Analytics
What are Cookies?
Cookies are small data files stored on your computer or mobile device by your web browser. We use cookies to keep our website functioning properly, remember your preferences, and optimize your browsing experience. You can choose to disable cookies at any time through your browser settings, though doing so may cause some website features to stop working correctly.
Google Analytics
We use a tool called Google Analytics to help us understand how visitors interact with our website as a whole.
- Google Analytics only provides us with aggregated data to help us monitor performance.
- We do not use tracking or analytics tools to intentionally identify individual visitors.
- To protect your privacy and uphold strict healthcare compliance standards, analytics tracking is strictly prohibited and deactivated on all authenticated patient portals and login pages.
- We do not intentionally collect any health history or Protected Health Information (PHI) through these tracking technologies.
3. When We Share Your Information
Your privacy is a priority. Mountain View Hospital does not sell, rent, or lease your personal information or our subscriber lists to third parties. We will not share your mobile information with third parties or affiliates for marketing or promotional purposes. We will not use your number for unrelated marketing without your express written consent. The foregoing does not apply to sharing:
- With Trusted Service Providers:
- Vendors, consultants, and other service providers who need access to such information to carry out work on our behalf (and who will not use such information for their own purposes);
- Secure, third-party vendors who help us manage and maintain our website functionality. These vendors are obligated to keep your data confidential, so long as those parties agree to keep this information confidential.
- When Required by Law: We will disclose information if legally required to do so by regulatory authorities, court orders, or applicable law.
- If the user consents to our sharing of such information
SMS and Mobile Messaging Privacy
If you opt-in to receive text messages from us (such as appointment reminders or operational alerts) your mobile data is treated with strict confidentiality.
- No Third Party Sharing: Text messaging originator opt-in data and consent will not be shared with, sold, or rented to any third parties or affiliates for marketing or promotional purposes.
- Data Minimization: Mobile numbers collected specifically for SMS communications are used strictly to deliver the specific automated or manual text updates you consented to receive.
See our SMS Terms & Conditions.
4. Protecting Your Private Health Information (PHI)
Our public website forms are built for general inquiries and feedback—they are not designed to be a secure method for sharing your private medical history.
- Please do not submit sensitive medical conditions, symptoms, or personal health details through our standard website contact forms.
- All personal health information and clinical communications must be managed exclusively within our secure, fully encrypted, HIPAA-compliant patient portals.
We implement strict administrative, technical, and physical security safeguards to defend our public sites against unauthorized access, loss, or alteration. However, please keep in mind that no data transmission over the internet can be guaranteed 100% secure.
5. Your Choices and Rights
You always have control over the information you share online. You have the right to:
- Choose not to provide any personal information through our website forms.
- Turn off cookies within your internet browser settings.
- Request updates or corrections to any information you have previously submitted through our website forms.
6. External Links
Our website may occasionally provide helpful links to outside, third-party websites for your convenience. MVH does not operate these external websites and is not responsible for their individual privacy practices. We recommend reviewing the privacy policies of those external sites directly when visiting them.
7. Policy Updates and Contact Information
We may update this policy periodically to reflect evolving technology, standard industry practices, or new regulatory requirements. Any updates will be posted directly to this page with a revised effective date.
Questions?
If you have any questions or concerns regarding this Website Privacy Policy or how your digital information is handled, please reach out to us directly:
MVH Compliance Department
2325 Coronado Dr, Idaho Falls, ID 83404
Compliance@mvhospital.net
